You have excellent time management skills and can make decisions quickly. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. A woman in tears came into the store because she had dropped her phone in the water. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . What it's REALLY like to work in an Apple store:You get to work with really creative people. Get weekly top MacRumors stories in your inbox. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. These cookies ensure basic functionalities and security features of the website, anonymously. Records the default button state of the corresponding category & the status of CCPA. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Here's what we know so far. The customers can make or break the day which led to many days being . Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. . Here are three trends influencing how Apple Technical Specialists work. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. The mob used the electronics in the store to play music and record their dance routine. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. And thats our greatest strength. Come eager to listen and learn from your team, your mentors, and your customers. Save someone's day. And thats our greatest strength. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. You may be communicating with other technicians, engineers or managers. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. You have excellent time management skills and can make decisions quickly. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. At first I didn't understand why she was so upset about an easily replaceable phone. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. We draw on the differences in who we are, what weve experienced, and how we think. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Learn more. The best part of working for Apple: It had to be launch days! Learn more about your EEO rights as an applicant (Opens in a new window) . As mobile devices become more complex, technicians will be needed to repair and maintain them. After submitting my application it was a waiting game. These cookies will be stored in your browser only with your consent. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. There is tons of support when needed and the training/onboarding process is great. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Get 20% off your Jamf training if you work in education. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. The redesigned training has moved to an online, self-paced format. The exam costs aren't as crazy as CompTIA. Your base pay will depend on your skills, qualifications, experience, and location. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. They can also help businesses to develop and implement best practices for protecting their data. This website uses cookies to improve your experience while you navigate through the website. Each of those locations employs over 100 people totalling about. Apple training delivers everything you need to learn about the technologyonline and on your time. We deliver a full range of Apple courses, including support and repair training for Apple devices. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Copyright 2023 Apple Inc. All rights reserved. The training has been completely redesigned and moved to an online, self-paced format. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. The entire store team benefits from your commitment to providing the best care for customers. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. I agree to the. Stay up to date with what you want to know. This can be a very rewarding job, but it can also be stressful at times. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Users can demonstrate their competency with two new exams and earn certification from Apple. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Because to create products that serve everyone, we believe in including everyone. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Title(s) held: My official title was "specialist." We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple Inc. All rights reserved. Melissa is learning about more than technology. Access your favorite topics in a personalized feed while you're on the go. I worked for Apple in a Connecticutstore from October 2010 through May 2012. The cookie is used to store the user consent for the cookies in the category "Analytics". Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Come to us in your pursuit of success. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. They will also learn about the software and hardware they will use on a daily basis. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Theyre so grateful and that feels really good.. Our training team can help you book training for your organisation or for a third party. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. It works only in coordination with the primary cookie. This interview would be the first of six. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Its a secure, shareable credential. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Different together. Apple is a drug-free workplace. Navigate to our course pages through the links below. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Choose your path Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Learn more (Opens in a new window) . At Apple, base pay is one part of our total compensation package and is determined within a range. . This cookie is set by the Google. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Certifications are updated on a per product basis annually. To view your favorites, sign in with your Apple ID. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Helping customers and providing technical assistance. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Apple is an equal opportunity employer that is committed to inclusion and diversity. Introduce yourself, and well get in touch if theres a role that seems like a good match. This cookie is set by GDPR Cookie Consent plugin. Page Turning Animation is Back! Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Learn more about your EEO rights as an applicant (Opens in a new window) . Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Click here to see the total pay, recent salaries shared and more! 50 features and changes you might have missed in macOS Ventura. Own your learning schedule with self-paced, online courses. You maintain composure and customer focus while troubleshooting and solving issues. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Design and lead tailored in-person and virtual trainings.. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. You can find information about the accommodations request process in the. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace.
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