Visit directory. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". % At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. The department is on the lookout for more callhandlers and building technicians. 2 0 obj 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Gateshead Now is a collection of the latest news from Gateshead Council. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Gateshead Council aims to complete the backlog by late March next year. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. 1 0 obj There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. The contractors are currently repairing seven properties a week. Payslips. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Our housing offices are currently closed to the public. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. To register with My Housing Account, select 'my account' at the top of the Council homepage. As a tenant you are not automatically covered for any of your home contents. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Were delighted that you want to come and work with us. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. All rights reserved. You should report any damage to your local housing office. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. The site has been designed with residents and local groups to ensure it is easy to use. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Failure to do so could give you grounds to make a council house disrepair claim against them. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Always ask to see this card before letting anyone into your home. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. As a council housing tenant, you are entitled to a good standard of living. 0191 433 3174. housingadvice@gateshead.gov.uk. Office 3750 Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. <>>> We would not replace all items, only the ones that are required. This includes both small leaks and emergency repairs. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Gateshead, England. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Work to the outside of your home may not need an appointment. 4 0 obj The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. If this is not possible, we will replace with the items we hold in stock. The report found the repair centre's ability to handle calls was deemed 'critically low'. NE8 1HH If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Please ask your Neighbourhood Housing Team for details. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. We will need to look at what has been damaged so please don't throw anything away. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Planned repairs usually need an inspection before work is done. 3 0 obj Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. This makes sure that everyone is treated fairly. Connected Voice are collating information about support across Newcastle and Gateshead. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Top Jobs in Gateshead, England. Gateshead Council. endobj All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. View details of your former and current tenancies including rent statements and repair. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Whats in it for you? You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Our business support events remain cancelled for now. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. <> Request a FREE property inspection to find out how much your claim is worth. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible.
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