Our invoices are due on the payment date that is displayed on them. Contact the organizer to request a refund. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. However, we will ask you to go through some security steps as part of our fraud-prevention policy. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. 25% off. Prices are subject to change and will vary depending on the specifically selected products and services. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . I cannot stress enough the lack of professionalism and poor service. And whatever the future brings, were able to handle that too. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Regus flagged this review for containing harmful or illegal content.Read more. Changes in an organization are about more than just policies. We find it very unfair that for this reason you post a very visible, insulting and untrue review. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Paid for parking online and have now received parking ticket from private company. We did not put a "2000 dollars bill in front of you". The complaint has been investigated and resolved to the customer's satisfaction. This is a multi-location business. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. As expected, I didn't get any reply yet from Regus. September 22 THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. This will ensure the agreement ends at the current final date and will not renew further. With whom I spoke until now? Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. I would love the opportunity to help further but havent been able to identify your account. Access our global network of workspaces and business lounges as often as you need. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Its a healthier, greener, flexible, and more cost-effective way to do business. We will then confirm your payment date and amount. Manage all of your workspace and business needs. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. We have a team of specialists available 24/7 to help you find the best solution for your business. It won't go in any direction! We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Of course, she did not reply to me yet! Unacceptable billing practices. Regus lacks personal approach The centre's staff are friendly and helpful. Turned up at 450 Bath Road, Heathrow. Service 110 Value 107 Shipping 48 She apologized to me and promised me to rush to send me it by coming Wednesday. At the end of your contract, they will automatically renew you without a signature and without consent. Its an automated process. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Weve cut the cost of selected workspaces* for a limited time only. I am a small business and cannot afford any of this. Companies can ask for reviews via automatic invitations. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. I will be taking legal action if this is not returned within 28 days (31/03/2023). (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Hi Hannah, Im sorry if you felt the need to escalate this. Office Space and Coworking prices are per person per month and are dependent on inventory availability. ive been trying to get my money back ever since. DO NOT give them your payment info, DO NOT sign with them. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. According to its policy, the retainer took 30 days to get back to the tenant. Customer service is simply poor. The retainer fee doesn't guarantee a successful outcome. Office Space and Coworking prices are per person per month and are dependent on inventory availability. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. *Ts&Cs apply; participating locations only. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. The additional increase in your monthly fee is due to the annual indexation. *We conduct corporate trainings on your preferred dates and location for no additional cost. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Need to find a different location? Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Originally, total costs 20k THB, but end up with 50k THB. Absolutely unacceptable behavior. Remember me This will surely increase the credibility of your complaint. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. No staff available for contacting on the event day. For clarity, you were also charged a retainer top up. October 8 Hi Mike, Im sorry if you felt the need to escalate this. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Such a transfer may require entry into a new agreement. She replied to me by email that my case had been started. Sandra promised me to escalate my procedure below, however, when could I get it safely? Ts and Cs apply. We appreciate your business. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Please email me at Lorraine.brule@regus.com with your company name and details. Need to file a complaint? Theyre a great place to connect with colleagues, clients and other like-minded businesses. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Regus is a scam. 8. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. At the end of your contract, they will automatically renew you without a signature and without consent. Our coworking spaces are designed with collaboration in mind. No staff available for contacting on the event day. This company bills you for services you do not use. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Thank you, Lorraine Brule Global Customer Service at Regus. I have requested a retainer refund for almost three months. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Stay away!! Anyone can write a Trustpilot review. 3. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. This does not affect customers who have a permanent space as these are reserved specifically for them. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. August 31 We have a team of specialists available 24/7 to help you find the best solution for your business. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We may have received incorrect data. Our team members have always been in touch with you and worked with you to rectify this matter. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Eventbrite page will show up only the start dates of all training sessions. Talk to an expert. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Its an automated process. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. But when It comes to a refund retainer. This company has the worst customer service I have ever experience in my life. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. If it has been longer than 30 days, please get in touch so we can investigate further. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. $5520 Service Retainer on file. If it has been longer than 30 days, please get in touch so we can investigate further. We also ensure all reviews are published without moderation. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. They said usually they will refund the retainer one month after the lease is over. It is clean and smart and well organised. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Originally, total costs 20k THB, but end up with 50k THB. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. I look forward to receiving more information from you. Start checking the messages customers send you. think about how low this company is. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Any that you do not require can be opted out through your online account. Regus helps businesses find and create the right workplace for their people. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. same goes with debt collector from malaysia that emailed me abt 3 months ago. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Please remember that the retainer is refundable at the end of your agreement. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Appreciate your immediate reply. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Find event and ticket information. It won't go in any direction! * All prices shown are valid at the time of inquiry, based on 24-month contracts. The complaint has been investigated and resolved to the customer's satisfaction. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. They charge an excessive retainer fee. I posted the review here and Sandra replied to me. I would recommend that anyone considering using this company to think again! We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Flexible Workspace Designed Around Your Needs. but when u need support / CS to talk and solve ur problems its literally non existant. If it has been longer than 30 days, please get in touch so we can investigate further. I was using virtual office space. This does not affect customers who have a permanent space as these are reserved specifically for them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I couldnt see your email address or Regus account reference in your message. But the Regus does not have flexibilities, nor willing to retain long term tenants. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I would love the opportunity to help further but havent been able to identify your account. When they try to collect the rent, their speed is very fast. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. After investigating we noticed that your online request was missing. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Theyre a great place to connect with colleagues, clients and other like-minded businesses. My contact end of March 2021. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Anyone can write a Trustpilot review. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. This will ensure the agreement ends at the current final date and will not renew further. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Once they sell you something that will be the end of you being treated as a valued customer. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. I have been renting an office space at Regus in Kings Hill for over 12m now. Great discounts. Customer service is simply poor. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Please remember that the retainer is refundable at the end of your agreement. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We have checked and cannot find any payment details set up in your account. A member of our team will get back to you as soon as we have the details. September 14 Regards, Sandra Melody Head of Customer Services I still didn't get my retainer back. Turned up at 450 Bath Road, Heathrow. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Trustpilot is assessing this review in accordance with our flagging process. BBB Business Profiles generally cover a three-year reporting period. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com This complaint was posted by a verified customer. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. I would recommend that anyone considering using this company to think again! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Once they sell you something that will be the end of you being treated as a valued customer. They would not remove the items that I didn't want. Available for as little as a day, or as long as you need. this is absolutely gross and scam. That exception is made on the understanding that an additional service retainer is payable. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. I will be taking legal action if this is not returned within 28 days (31/03/2023). Our invoices are due on the payment date that is displayed on them. If you were to take direct space or a sublease you would also see these fees in your rent annually. Regus are not transparent with their pricing. This company bills you for services you do not use. It is IMPOSSIBLE to get them to stop charging. Setting up an automated payment is straight forward and can be done through the online portal. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Company Name: Max Dragon Technology After being in my new office they are increasing rent by 8.7%. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Build an instant presence wherever you need to be, at prime business locations. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information
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