stubhub refund policy change

I wish I had read this before buying. i have attached the information from the venue. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Their tech team looking into it or b.) A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. But you money hungry corporates line your pockets and just go on like we owed that money to you. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Copyright 2012 - 2023, ReturnsAndRefunds.com. the Stubhub policy is to only give refunds if an event is cancelled. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. >> YOU CANT CHANGE THE RULES MIDSTREAM. Money down the drain. We appreciate your patience. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Wow. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Seller listed tix he didn't actually have. Now I'm done with them. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. They had me wait 3 hours to tell me to go scratch. Your service is terrible and not worth the fee. I want my money back I am not thinking about other events that might take place in the far away future. Make the best possible case for yourself. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. Do not buy tix here! 2023 The Hollywood Reporter, LLC. NOPE. I called ticket master and all the floor seats were sold out!! >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. The cookies is used to store the user consent for the cookies in the category "Necessary". The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. this company sucks. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Who should shoulder those cancellation costs? This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. You aren't supposed to dispute charges because you changed your mind. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. Keep asking to speak to someone higher! That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . I don't want a damn coupon, I want my money back! They said the money had already gone to the seller which is pure BS. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Are you kidding me really!? How do I get my money back? The cookie is used to store the user consent for the cookies in the category "Analytics". Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. They explained to us the person who registered the wristband could show up to the event and claim they lost it. Part of my frustration is money lost but it's also abt the integrity of the company. The 3 tickets totaled close to $600. and did I get a refund?!? I was told at the door stub hub does this frequently. I am beyond angry and disappointed. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. That is a great question. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. while we were at work. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. My order for $402.19. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Yes As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. As your event is postponed you are in limbo. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. This was an unauthorized, unreasonable charge. i am not interested in a credit that expires so therefore am requesting my full refund. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. All rights reserved. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! the issue is on her radar and anyone affected should file a complaint with her office. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. Obviously the concert was canceled and I would like my money refunded. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. It has been awhile since I made the phone call to initiate a refund. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. I have been attempting to contact you several times regarding ticket order #553613638. Also disputing a charge that you made is fraud. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. You will receive an email with instructions on how to receive your refund. I went to Barclays Center for the Chris Brown Party Tour yesterday. We lost the concert for that. I'm upset at this it's fraud, Just want your attention. This is ridiculous! I called customer service right away, but they denied a refund. The refund will typically process within 5 to 8 business days. You dont get to change the rules to suit you after the fact. I have been trying to reach y'all about a refund. They said outta luck. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Select Sell tickets from the three dots. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. StubHub Return Policy [Quick Information]. "If you have tickets to a show that is postponed, you will be able to select your refund . i am not interested in a credit that expires so therefore am requesting my full refund. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. anyone have any advise on how to deal with this? Dworsky says he hopes she'll intervene. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. You also have the option to opt-out of these cookies. and would like to return it? I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. UPS delivered my tickets, but now I can't find them. BOSTON . Stubhub does not accept returns. my bank says 10+ days to get a decision if they will return my money. My husband and I had tickets for Food city 500 on Sunday April 5,2020. You can resell your ticket using either an app or a PC. Paid over $550 for two Hangout festival tickets. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Is Beyonces Tour Another Dynamic Ticket Price Mess? Received only one of two tickets in one package. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Just notified by email of event cancellation for Atlanta United vs Orlando. Been on the phone for hours wasted my whole day. A UNETHICAL ON THEIR PART. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. From that StubHub wallet page you can request a refund instead of keeping the credit. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Called stubhub, no help! "We were only allowed 120 percent credit toward future concerts, not refunds. Want to pick up my tickets from a UPS store. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Use of this website signifies your agreement to our. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. These cookies track visitors across websites and collect information to provide customized ads. It does not store any personal data. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. What about Canada? They still charged me fully for a canceled ticket transaction. Called for a refund and they won't give me one and the manager hung up on me. It is taking Stubhub about 120 days to process refunds. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. They bought tickets with promise of money back if the event does not occur. I checked by calling Ticketmaster. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. 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Or choose from the following popular destinations. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. I should be given a refund! Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I would advise taking this route to get resolution from StubHub. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Others were postponed. There were two artists scheduled to perform. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. I placed the call today, which is the day after. We lost the concert for that. Danielle is the author of this solution article. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Congratulations, Stubhub. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. StubHub itself admitted no wrongdoing in the settlement. I will never use stub hub again. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. We are changing the way you register and sign-in to the StubHub Community. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. The original purchase has aged off my account history. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? This settlement ensures that consumers will receive the refunds that they are entitled to.. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. "The return of live events, the input of customers, partners, and regulators, and the . StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. For $2400 this is pure BS and will not stand. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. My credit card can do refunds up to 60 days which of course is passed. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Tried to resell same tickets for $20 more. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. On Feb. 26, StubHub's general counsel was hailing the company's . StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. They said outta luck. Combined with viagogo, we now span 90+ countries around the world. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Required fields are marked *. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Still haven't received refund. After the switch, you will enter the email address you use to access the community in order to reset your password. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. It . Last time I'll probably use StubHub. View SeatGeek . while we were at work. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Im sensing a nice class action lawsuit coming your way. What are you going to do to help your customers? It's my money, why are they holding it?!!!! I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Many events this past month were canceled. They could not refund me nor give me the seats I wanted. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. However, if it's not in your name you can't get this done. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets.

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