It is probably the same.I am from the prairies too. Listing prices that are higher than competitors rates are less likely to result in sales. However the original Shipping would have been $5. I take you through the process step by step and show you my personal results.https://www.ebay.com/sellerhelp/defectVISIT OUR EBAY STORE: https://www.ebay.com/str/boombigztreasurechestE-mail us: boomboomandbigz@gmail.comFollow us on Facebook: https://www.facebook.com/BOOMBIGZ/Follow us on Twitter: https://twitter.com/BoomAndBigzTVFollow Boom on Instagram: https://www.instagram.com/plantsandpaVisit our Poshmark Closet: https://poshmark.com/closet/o0melinda0oNew To Poshmark? "agent" and this has always registered a "deli Is anyone here using Pirate Ship? Small sellers will pay the price for things totally beyond their control. Buyers will use eBays Money Back Guarantee if they receive an item that doesnt match its description. If you've had 400 or more transactions in the last three months, you're evaluated over that three-month period. at the best online prices at eBay! Sellers should aim for a percentage of 97% or greater. Have an eBay account that's been active for at least 90 days, Have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months, Meet the requirements for transaction defect rate, cases closed without seller resolution, and late shipment rate (you'll find the requirements in the table below), The Top Rated Plus seal will be displayed prominently in search results and in the listing description, A 10% discount on your standard final value fees, which is calculated on the total amount of the sale, including shipping and tax. It is just another underhanded way Ebay shafts their sellers. I couldn't work out how that could be so. In using these USPS labels with the flat rate labels, you would have to go into Etsy and manually enter each USPS tracking number. me that it's a freight cargo company On December 2 I ordered an extremely large item on eBay that cost $310. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. So for instance on a $4 shipping charge, eBay's fee might be $0.40. I think it is either because of that, or issues on the receiving end with that post office - I have noticed that on many of the ones getting tagged are taking an extra day on the receiving end and are usually occurring in larger cities. eBay merchants offering these specialized goods are in smaller markets, so they have less information and examples to inform their own strategies for selling more and attracting customers. 01-26-2016 I'm confused by this becaues I always ship before that date that Ebay tells me that I have to ship. 99 shipping Stanley Roberts GOLDEN MELODY Rogers Co. Wallace Flatware (93) Wallace Lotus 18/8 Stainless Steel 60pc. actually it is not just ebay it is all customer services; It says tracking indicates late delivery. Return policy. Everything you need to know for your eBay business. We want you to be a high performing seller so pleaseview your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. I was under the impression Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. 0.5% or less transaction defect rate, with maximum of 3 unique buyers affected; 0.3% or less of cases closed by eBay without seller resolution; 3% or less late shipment rate (over last 12 months or 3 months for sellers with 400 transactions) 5% or less of transactions in which tracking was not uploaded on time or validated (over last 3 months) One of the key seller performance measures is your transaction defect rate. Diana Ross - Baby Its Me Vinyl LP Culture Factory. Im a bit confused about how you went about changing your postcode. Seems kinda ridiculous that sellers are being punished for the screw-up of a Third Party. Dave Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business. Are you a buyer looking for shipping information? The exact date will be provided at checkout. Hello. You can get more information on cases that impact seller performance. Tip Because it was sitting in my barn / shop for over 12 years!! USA I just checked my seller dashboard and to my surpise it shows I have a late shipment rate of 3/70. What can I do to resolve this issue - any ideas? Remove Late Shipping Defects on Ebay Without Calling Customer Service: Save Top Rated Seller Status:Do you have late shipping defects on you Ebay account putting you in jepordy of loosing your Top Rated Seller status? This metric can be viewed for the last seven and 30 days in Seller Central. 17-05-2018 I have submitted an appeal however keep getting the same response and i don't understand what more i can say to them. Make sure you know what you can ship and what you cant to avoid delays and fines. These things really stress sellers out and make business much more difficult. I save about $2 a package using the flat rate.Ground orders shipping to the contiguous US take between 1-5 business days to arrive, depending upon your location. Number of defect rates that affect your seller rating. I have mailed many postcards and coins with the eBay standard envelope Knowing your shipping cost is critical to pricing your items right and maintaining your profit. 03:40 PM. Next, click on "site preferences" in the menu on the left-hand side. I called CS on this one too and they said they could do nothing about it. Help for buyers and sellers. Hi Milly, I am also in regional NSW with a 5 day handling time. How sensitive is USPS to oversize boxes? I agree this is flawed. Seller level. The defect, feedback, or late shipment was the direct result of an Learn the fundamental steps for running an eBay business. I looked on the help centre but tells very little. While eBay does charge a final value fee on shipping, I feel it is more than made up in the shipping discount that we receive. USPS has issued advisories on this in the past. Click the Performance tab and select Traffic to view these metrics. https://community.ebay.ca/t5/Seller-Central/Canada-Post-Mail-Delays/m-p/321316#M52997. The content you are looking for has been archived. I checked the Australian postal service and it is 4 working days to get it from Melbourne to this small town. If your buyer confirms the item was delivered on timeyou'll be recognized for on-time shipping. I have also noticed a pattern where USPS isn't scanning the packages until they are actually delivered. Was it traveling through Ontario mid-December? I want to know if anyone else feels this way and they have some late shipment transactions. Product searches on eBay automatically show Best Match results. Meeting these performance standards not only positively impacts sellers product rankings, but also signals that the merchant is providing excellent customer service and is likely to receive positive ratings. The number of cases closed without resolution is an important indicator of how well a seller may be meeting buyer expectations on eBay, and is a measure of overall seller performance. When you offer free delivery, your listings might be eligible for a free shipping message. Improving their growth tactics instead boils down to analyzing and gaining insights from their own seller data. Again, gave great feedback 5 stars all the way but answers No did you get the CD by this date. That is the wrong problem though, The problem here is 100% with the shipping companies. Keeping an eye on these measurements allows sellers to feel confident in their customer service and reduces the likelihood of receiving negative ratings. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? by December 3 of them will fall off. 05 Rate. Sellers with conversion rates below this average might want to consider the rates formula to see how they can raise it: Based on this formula, conversion rates lower when the listing views rate and sales rate are both decreasing, but sales are decreasing at a steeper rate than views. I have had to explain myself to several people and spent hours on the phone. Not meeting the late shipment rate requirements; . More shipping tips from your fellow sellers! Maximum percentage of transactions with defects, Maximum number of unique buyers affected before seller status is affected, Cases closed without seller resolution Sales Tax Rate *Tax applies to subtotal + shipping & handling for these states only. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. The number of product and seller ratings a merchant receives depends on their number of sales. Your seller performance rating includes a late shipment rate calculation, and the maximum late shipment rate to qualify for Top Rated status is 3%. The marketplace also states that sellers with more than 2 negative ratings in the past month or more than 10 negative ratings in the past year be avoided. When the item sells just print a first class or priority label. If you are shipping within your handling time there is not much you can do besides use a different service. Copyright 1995-2023 eBay Inc. All Rights Reserved. option. The buyer then asked us to step in and help, and we found you responsible. There are fewer resources on growing niche item businesses since these products are less common in markets. But didn't Raphael on chat say no one was in jeopardy of losing their TRS under the new defects. If it is not delivered by scheduled" day that is a touch unfair given Austrlia Posts poor record of meeting expected time delivery days. I have put in a claim to Canada Post already and they "tell me" that they will inform me when the situation changes. I'm hoping someone can explain the new "Payment" listing on the order at the best online prices at eBay! If the defect isnt removed automatically, you may be able to appeal, depending on the circumstances. back and got a second label with the correct weight and dimensions. We also consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratingsand protect you when necessary. In this video I show you how you can disbute these defects without having to call Ebay. Transaction Defect Rate . Learn more about this change - opens in new window or tab. Have an inventory management plan to ensure that items are in-stock and ready to ship and that you can provide on-time deliveries. Sometimes the item get's to it's destination in just a day or two. Tracking does not give a reason why it was not delivered. 01-24-2016 Hi, My account has been suspended due to late shipment confirmations. 1. Seller ratings can be seen from product listing pages. I have already written a guide on managed returns, which you can read here: eBay's Managed Returns Process - Explained, so now it's time to go over eBay's other big change . When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control. I got a label but then realized I However, we may take action at any time if we have urgent concerns about your account; for example, if we've detected fraud or if your selling practices pose a threat to the buyer experience. Let us know how it works out for you. Transaction defect rates and cases closed without seller resolution. I ask this question because I'm a little confused, and more than a little astonished. If you don't meet our minimum performance standards, we may put limits on your selling activity until your performance improves. Return policy. A late shipment rate less than or equal to 3%, and five or fewer late shipments. eBay merchants offer everything from lightbulbs to vintage war posters on the marketplace. Saying an eBay user can get suspended for violating eBay's policies is pretty broad, so here are the four most common reasons users get their accounts suspended. Maximum percentage of transactions sent late, 12 months or 3 months if you've had 400 transactions in the last 3 months. Copyright 1995-2023 eBay Inc. All Rights Reserved. More expensive and specialized items, for example, are generally going to have lower traffic and conversion rates than affordable goods. Not what you were looking for? Sellers wouldn't be so stressed by an unfair system. I need to call Ebay to have it corrected, just haven't gotten around to it yet. Use pictures and include specifics in your listing so your buyers know exactly what to expect, Make sure that you respond promptly to requests from buyers. on If we apply any limits or restrictions on your account, we'll send you an email to let you know. Heres a wrap-up to help you out. ), Maximum percentage of cases closed by eBay without seller resolution, Minimum number of unique transactions for requirement to activate. Michael Ugino is the co-founder of Sellbrite. Free shipping for many products! Ebay Gold Plated Flatware. Step 1: Opt-in by heading over to the eBay Guaranteed Delivery page (or any eBay page) and clicking on your account in the top left-hand corner. 08:16 PM. eBay Canadas Zero Insertion Fee listing promotion extended. I got caught like that in my early days of extending my handling time to 5 days. Between 1995 and its peak in March 2000, the Nasdaq Composite stock market index rose 400%, only to fall 78% from its peak by October 2002 . 01-24-2016 Welcome to the Shipping board! The percentage requirement applies after the account has exceeded the maximum number of occurrences. So I changed all of mine except the items that I want marked Fast/Free. On a few occasions, I got something out in the mail but the postal service just took a long time. Your listing may need more exposure in order to generate more sales. Buyers who are scrolling through search results are much more likely to click on your listing if it has an eye-grabbing image. Remember? Your products should, ideally, be one of the first search results. Be helpful, friendly, and professional throughout a transaction. so would take another 5 packages for me to get in trouble. Check out this video to understand how dimensional weight is measured when shipping. Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time, are on time and validated. I've never had a single person ever complain. The consequences of falling Below Standard can include: Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months. The percentage of orders that buyers received by the estimated delivery date. Keep your performance metrics at healthy levels by following these tips: Our program syncs inventory across channels to help merchants avoid overselling. This months episode of the eBay Seller Spotlight podcast is live! If you're a high volume seller the post office may not be doing an acceptance scan right away which will ding your late shipment rate and tracking uploaded on time and validated stats. If Im being stupid, feel free to tell me so. Only your transactions with US buyers count toward your seller performance rating on eBay.com. buyer. Live At Caesars Palace. Check the acceptance scan. From July 2020, free returns must be based on your item's location in order for you to qualify for Top Rated Plus: In some product categories, we'll extend the discount benefit (but not the seal) even if you don't offer 30-day free returns, See the full list of circumstances where the discount benefit applies. - edited I ship same day or next and have only missed one due to buyer not providing proper address and waiting for email confirmation. Visit Seller Help - opens in new window or tab to resolve any incorrect defects or improper feedback. twice. Merchants should check the median price of competitor items and the amount of competitor items to evaluate the value of their own listing. "You will not be held accountable for late shipments, late scans, and you will remain - whether it's eTRS, TRP . We'll only consider a shipment late if: Is anyone else having an issue with USPS and their late shipment rate in the calculation for Top Seller status? Transaction defect rate. Keep in mind that buyers still see your feedback rating and all 4 detailed seller ratings. 08:40 AM. Guaranteed Delivery rolled out on eBay Australia in May 2018. When I called in Sept, they didn't even know what I was talking about. When you see the handling time in your listings, they are to your own postcode, because you are looking at the listing from your location. eBay can determine through valid tracking that the defect, feedback, or late shipment was the direct result of systemic delays in shipping or communication. Above Standard Late shipments. Tip View cart for details. next to ".indicates late delivery" is a column "buyer says late delivery". Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Sign up with my code \"o0melinda0o\" for $5 off your first purchase!Donate to our Channel:https://www.paypal.com/paypalme/MelinLove One is the faulty measurement. Overall, getting on eBay Deals is a great way to boost sales and get those conversion rates up. 3. . Buyer from a small town in Australia purchased a CD from me just before Christmas. He gave me great feedback, shipping was fast all the way to Kazakhstan. I did NOT mark it as late, even though it was more than 30 days from order to arrival from the USA. It happens if the tracking shows delivery after eBay's ETA, or if the buyer says it arrived after the ETA when they leave feedback. eBay released an update to all sellers regarding the eBay late delivery and seller protections during COVID-19. Review all past feedback to make sure that any neutral or negative responses were resolved. Ensure that your products are in-stock and ready to ship by using inventory management software, like, Set a daily reminder to upload tracking information if you frequently let the task slip.
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